Apuestas Privacy Policy — Your Data Is Completely Safe With Us

Welcome to Apuestas' Privacy Policy. We believe your personal data is a valuable asset. This Privacy Policy clearly explains what information is collected when you use the Apuestas platform, why it's collected, how it's stored, and what rights you have over your data.

This policy has been drafted with Bangladeshi users in mind and complies with international data protection standards. By registering or continuing to use the Apuestas platform, you are deemed to have accepted this privacy policy.

Certain data is essential for Apuestas to operate the platform. We always collect only the minimum information required. Full details are provided below.

Registration & Account Information

• Full name, date of birth & nationality.
• Email address & mobile number.
• Residential address & postcode.
• Preferred language and currency.
• Username and encrypted password.

KYC Verification Data

• A copy of your National ID (NID), passport, or driving license.
• Selfie photo (with ID document).
• Proof of address — utility bill or bank statement.

Financial Information

• Payment method details (bKash/Nagad/bank account number).
• Transaction history & amounts.
• Withdrawal and deposit records.

Usage Data (Automatically Collected)

• IP address and device type.
• Browser type & operating system.
• Which pages were visited on the platform and for how long.
• Login and logout timestamps.
• Details of betting and gaming activity.

How We Collect Your Data

Apuestas uses collected data solely for specific, legitimate purposes. We never use your information unnecessarily or sell it to third parties.

Primary Use

• To create and manage your account and ensure its security.
• To provide betting, lottery, and other gaming services.
• To process deposits & withdrawals.
• For KYC verification and age confirmation.
• To meet legal obligations and licensing requirements.

Secondary Use (With Your Consent)

• To send personalized bonus and promotional offers.
• To improve your experience on the platform.
• To keep you informed about new features and services.
• To analyze usage patterns and improve the platform.

Security & Fraud Prevention

Your transaction patterns may be analyzed to detect suspicious activity and prevent money laundering. This is essential to protect you and other users on the platform.

Apuestas never sells your personal data to third parties. However, limited data may need to be shared with trusted partners for the purpose of operating the platform.

Trusted Service Providers

• Payment Processor: Only the financial information necessary to process deposits and withdrawals is shared.
• KYC Verification Services: Documents may be shared for identity verification purposes.
• Cloud Storage Provider: For data storage purposes, in fully encrypted form.
• Customer Support Tools: For troubleshooting purposes.

Legal Obligations

Under the following circumstances, Apuestas may be required to share information with legal authorities:

• In response to a court order or a lawful request from a government authority.
• To comply with anti-money laundering laws.
• For fraud or cybercrime investigations.
• During regular audits by the licensing authority.

Apuestas uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

Cookie Type

Cookie Controls

You can delete cookies or block new ones from your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Apuestas uses the latest technology and processes to keep your personal data secure. Our security team monitors systems around the clock, 24 hours a day.

Technical Safeguards

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 Encryption — for data at rest.
• Two-Factor Authentication (2FA) — for secure account access.
• Firewall and intrusion detection systems.
• Regular penetration testing and security audits.
• Automated suspicious activity detection.

Organizational Security

• Only authorized personnel are permitted to access user data.
• All staff have signed confidentiality agreements.
• Regular data protection training is conducted.
• Data access logs are maintained and monitored.

Data Retention Period

All data is retained for as long as your account remains active. After account closure, certain information is kept for a legally required period (typically 5 years) and then securely deleted.

Apuestas believes every user has full rights over their own data. Your rights are outlined in detail below.

Right of Access

You can request a copy of all information Apuestas holds about you at any time. We will provide it in full within 30 days.

Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. Some details can be updated directly from your Account Settings.

Right to Erasure

Under certain conditions, you may request that your personal data be deleted. However, due to legal obligations, immediate deletion of all data may not always be possible.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted — for example, while a dispute about its accuracy is being resolved.

Data Portability

You can receive your data in a structured, machine-readable format, making it easy to transfer your information to another platform.

How to Exercise Your Rights

• Email us: support@apuestas.ws
• Submit a request directly from your Account Settings.
• Help Center Get in touch.

Apuestas strictly prohibits the use of the platform by anyone under the age of 18. We do not collect or process personal data from minors.

• Date of birth is verified at the time of registration.
• Age is verified as part of the KYC process.
• Any minor's data collected inadvertently will be deleted immediately.
• Parents can report any unauthorized account created by their child.

For any concerns regarding minors support@apuestas.wsto reach us. We will take immediate action.

Apuestas may update this Privacy Policy in part or in full at any time. For significant changes, registered users will be notified by email or via a platform notice at least 14 days in advance.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

Contact Address

• Email: support@apuestas.ws
• Live Chat: Available on the platform 24/7
• Help Center: Help Center Page