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Responsible Betting

Apuestas Responsible Gaming — fun and safety, guaranteed together

Betting is meant to be fun, not stressful. At Apuestas, we believe every player has the right to game responsibly. Learn how to keep yourself and your family safe.

Age Verification Is Mandatory Set a Deposit Limit Self-Exclusion Feature 24/7 Support
Core Protection Tools

Our Responsible Gaming Tools

Apuestas keeps these tools ready at all times to help you stay in control

Limit Setting
Daily / Weekly Deposit Limit
Set your own daily or weekly deposit limits. Once a limit is in place, it takes effect automatically and keeps you from overspending.
Taking a Break
Cooling-Off Period
Take a temporary break from 24 hours up to 6 weeks. During this time you won't be able to log in, giving you the space to clear your head.
Self-Exclusion
Long-Term Self-Exclusion
Self-exclude for anywhere from 6 months to 5 years. Your account will be completely inactive during this period and no promotional messages will be sent.
Activity Review
View Betting History
View your full betting history, win/loss record, and spending patterns at any time. Know yourself, make informed decisions.
Age Protection
Minor Protection
Pin lock and family protection features are available to prevent any minors from accessing the platform through your device.
Support
Professional Support Services
Apuestas' trained support team is available 24/7. If you're struggling with betting, reach out via live chat or email — no judgment, ever.
Our Commitment
Why Is Responsible Gaming Important?

Online betting and gaming is a great source of entertainment for many people. But without proper boundaries, it can become a problem. At Apuestas, we treat responsible gaming not just as a policy, but as a core philosophy.

Millions of people across Bangladesh bet on various online platforms every day. Many of them don't know when to stop, how much is safe to spend, or how to protect themselves. Apuestas is committed to raising awareness on all of these issues.

Our responsible gambling program is built on three core principles: Awareness — understanding your own betting habits; Control — setting the right limits; and Support — getting the right help when things go wrong.

Responsible Gaming tools are available in your Account Settings. If you need assistance, please Help Center Contact us.
Warning Signs
What are the signs of problem gambling?

Problem betting usually starts gradually. Many people don't realize when they're crossing the line from casual entertainment into addiction. Watch out for the signs below.

Behavioral Signs Financial Warning Signs
Chasing losses by placing more bets after a loss Borrowing money or dipping into savings to bet
Lying or being secretive about betting Betting money needed for essential expenses
Feeling restless or irritable when not betting Losing track of how much you're spending on betting
Spending time meant for work, family, or friends on betting Reinvesting winnings back into betting
Trying to stop but repeatedly coming back Betting as a cause of financial hardship
If you notice two or more of the signs above in yourself, it's time to take a break. The Apuestas support team is ready to help.
Tips & Advice
10 Simple Rules for Safe Betting

Responsible gambling isn't just about avoiding problems — it's about keeping betting a healthy, enjoyable experience. Follow these simple guidelines and betting stays fun.

1
Set a budget before you start
Decide in advance how much you'll spend each day or week. Never deposit more than that amount — even when you're winning.
2
Don't treat betting as a source of income
Betting is never a guaranteed source of income. Think of it as entertainment spending — like a movie ticket or a meal out.
3
Don't Chase Your Losses
Chasing losses is the biggest mistake you can make — it only digs you deeper. If you're on a losing streak, take a break.
4
Take regular breaks
Don't bet non-stop. Take at least a 10–15 minute break every hour. A clear head leads to better decisions.
5
Don't bet under the influence or when stressed
Decisions made under the influence or stress tend to go wrong. Bet with a clear head.
6
Withdraw Some of Your Winnings
Withdraw a portion of your winnings rather than putting everything back on bets — keep some of it for yourself.
7
Keep Your Family in the Loop
Don't hide your betting from your family. Being open about it helps keep spending in check and keeps relationships healthy.
8
Keep Your Deposit Limit Active
Set up a deposit limit from your Apuestas Account Settings. It's your most effective line of protection.
9
Only bet with your own money
Never bet with borrowed or someone else's money. Only use funds you've earned and set aside for this purpose.
10
Don't hesitate to ask for help
If something feels off, reach out to Apuestas support or a professional counselling service. Asking for help takes courage.
Assess Yourself
Is My Betting Safe? — A Self-Assessment Questionnaire

Answer the questions below honestly. If you answer "Yes" to more than three, consider seeking professional support.

01
Do you bet beyond your budget and regret it afterwards?
02
Have you tried to cut back or stop betting but couldn't?
03
Have family members or friends expressed concern about your betting?
04
Do you feel frustrated, restless, or angry when you can't bet?
05
Have you borrowed money or dipped into your savings to cover betting costs?
06
Do you keep coming back to chase your losses?
07
Is betting affecting your work, relationships, or daily life?
08
Do you find yourself betting more than before just to get the same thrill?
If 3 or more of your answers are "Yes," please Help Center Contact us or activate the self-exclusion feature.
Self-Exclusion Process
How do I activate self-exclusion?

Self-exclusion is a powerful protection feature that helps you step away from the platform for a set period. It only takes a few simple steps to activate.

1
Log in to your account
to your Apuestas account Log In and click the profile icon in the top right corner.
2
Go to Responsible Gambling Settings
From the settings menu, select the "Responsible Gaming" option.
3
Choose Your Self-Exclusion Period
6 months, 1 year, 2 years, or 5 years — choose the duration that works for you.
4
Confirm
Verify your identity to confirm. Self-exclusion takes effect immediately and cannot be reversed before the period ends.
5
Contact Support
If you can't do it through Settings, Help Center Let us know via live chat — we'll activate it for you right away.
While self-exclusion is active, no deposits will be accepted into your account and no promotional messages will be sent. Your balance remains completely safe.
Underage Protection
Apuestas' Commitment to Protecting Minors

Apuestas strictly prohibits anyone under 18 from participating. Protecting minors is the cornerstone of our responsible gambling policy.

  • Age verification is required at the time of registration.
  • Age is verified through the KYC process.
  • Additional identity verification may be carried out at any time if there is cause for suspicion.
  • Using parental filtering software is strongly recommended.
  • Use separate device profiles for children or teenagers.

Advice for Parents

If the Apuestas app is installed on your device, make sure to use a password and biometric lock. Have an open conversation with your children about the risks of online betting. If you have any concerns, Help Center let us know.

FAQs
Responsible Gaming FAQ

Yes, though increasing your limits requires a 72-hour waiting period. This cooling-off period is intentional — it's designed to prevent impulsive decisions. Reducing your limits takes effect immediately.

When you activate self-exclusion, all funds in your account remain completely safe. Once the self-exclusion period ends and you reactivate your account, you'll be able to withdraw that balance.

A cooling-off period is a temporary break — from 24 hours up to 6 weeks. Self-exclusion is a longer-term commitment — from 6 months up to 5 years. During a cooling-off period, your account is inactive but reactivates automatically once it ends. With self-exclusion, you must actively apply to reopen your account after the period expires.

While Apuestas does not offer counseling directly, guidance on professional support services is available through our help center. Our support team will help connect you with the right resources.

Yes. If someone in your family has a betting problem, Help Center Get in touch. We'll review the matter confidentially and take the necessary steps.
Quick Tools
Deposit Limits
Set daily or weekly limits.
Take a Break
Activate a cooling-off period.
Self-Exclusion
Take an extended break.
History
Review your betting activity.
Log in to use the tools
Need Help?

Our support team is available 24/7. Reach out directly for any questions or concerns.

Important Pages
18+
Adults Only
You must be at least 18 years old to participate on Apuestas. Please bet responsibly.

Play Responsibly — Get Started on Apuestas Today

Enjoy betting in a safe environment. Use our tools, set your limits, and play with peace of mind.

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