Apuestas Terms & Conditions — Know Before You Play

These Terms and Conditions ("Terms") apply to the Apuestas platform (https://apuestas.ws) and all services associated with it. These Terms constitute a legal agreement between you ("User") and Apuestas ("we", "Company").

Apuestas is an online betting and gaming platform operating under an international gaming licence. By using our services, you confirm that:

• You are 18 years of age or older.
• You have the right to participate in online gaming in accordance with the laws of your jurisdiction.
• You are acting on your own behalf, not on behalf of any third party.
• You are accepting these Terms voluntarily and with full awareness.

These Terms are written in Bengali and apply specifically to users in Bangladesh. In the event of any conflict, the English version shall take precedence.

Registration Eligibility

To open an account with Apuestas, you must meet the following requirements. Registration is not permitted under any circumstances if you are under 18 years of age. We may request your NID or birth certificate for age verification at any time.

• Each person may hold only one account — creating multiple accounts is prohibited.
• All information provided at the time of registration must be accurate and up to date.
• Members of the same household may use separate accounts from a single device or IP address, but this must be disclosed in advance.
• It is the user's responsibility to keep their account password confidential.

Account Security

If you notice any unauthorized access or suspicious activity on your account, please contact our support team immediately. To help prevent misuse, Apuestas recommends enabling Two-Factor Authentication on your account.

The following rules apply to Sports Betting, live betting, and lottery participation on Apuestas. Once a bet is confirmed, it cannot be changed or cancelled — please verify all details before placing your bet.

Betting Limits

• The minimum bet amount is clearly stated on each event's page.
• Maximum bet limits may vary by event — Apuestas reserves the right to change these limits at any time.
• If unusual betting patterns are detected, your account may be temporarily suspended.

If a match is cancelled or postponed

If an event is cancelled, postponed, or starts outside its scheduled time, all bets on that event will be voided and the stake refunded to the user's balance. However, if the match begins at a different venue or within 12 hours of the original scheduled time, bets will stand.

Odds & Results

Apuestas reserves the right to change odds at any time. The odds in place at the time a bet is placed will be considered final. If incorrect odds are displayed due to a technical error, Apuestas reserves the right to void the affected bets.

Deposit Rules

Deposits at Apuestas can be made via bKash, Nagad, Rocket, bank transfer, or approved cryptocurrencies. All deposits must be made from a payment account registered in your own name.

• Minimum deposit: ৳100 (may vary by payment method).
• Deposits are usually credited to your account instantly.
• Deposits made through third parties are strictly prohibited.
• If a transaction appears twice, contact support immediately.

Withdrawal Rules

Withdrawal requests can only be made to the same payment method used for the deposit. The minimum withdrawal amount is ৳500. Once KYC verification is complete, withdrawals are typically processed within 30 minutes to 24 hours.

• Bonus funds must meet the specified wagering requirements before a withdrawal can be made.
• Additional verification may be required for suspicious transactions.
• Bank transfer may be required for large withdrawal amounts.

Apuestas regularly offers a variety of bonuses and promotional deals. Each offer comes with its own terms, which are detailed on the offer's page. Please read the relevant terms carefully before claiming any bonus.

Welcome Bonus

• The welcome bonus is available once only to newly registered users.
• Bonuses must be wagered a specified number of times before withdrawal (typically 10x–30x).
• There is a set time limit to meet wagering requirements — once expired, the bonus will be forfeited.

Reload & Cashback Bonuses

Weekly reload bonuses and monthly cashback offers are available for regular users, depending on their activity and VIP level.

To comply with international Anti-Money Laundering (AML) regulations, Apuestas conducts KYC (Know Your Customer) verification in certain situations. This process is also essential for protecting user security.

When is KYC Required?

• Upon your first withdrawal or when withdrawing above a specified amount.
• If unusual activity is detected on your account.
• When changing your payment method.
• At any time Apuestas deems it necessary.

Required Documents

• A clear photo of your National ID (NID) or passport.
• A recent selfie holding your NID.
• Proof of address (utility bill or bank statement).

All documents submitted for KYC verification are kept strictly confidential and used solely for verification purposes. To view our privacy policy, Click here।

The following activities are strictly prohibited on the Apuestas platform. If any of these are proven, your account will be closed immediately and legal action may be taken.

• Creating multiple accounts or using a third party's account.
• Placing bets using bots, scripts, or automated software.
• Betting using match-fixing arrangements or insider information.
• Any form of bonus arbitrage or bonus abuse.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to hack or breach the platform's security systems.
• Harassing or intimidating other users.

Apuestas reserves the right to suspend or close any account for any reason. In most cases, however, users will be notified in advance and given the opportunity to provide an explanation.

If the user wishes to close their account themselves

Any user may request account closure at any time. Once you contact our support team, the account is typically closed within 24 hours. Please withdraw any remaining balance before the account is closed.

If closed by Apuestas

• If a violation is found, your account may be suspended without prior notice.
• Any valid balance (excluding bonuses) will be refunded once the investigation is complete.
• Applications to reactivate a permanently closed account may be submitted.

Apuestas believes gaming is entertainment, not addiction. We actively promote responsible gaming and are deeply committed to our users' wellbeing and financial safety.

Our Responsible Gaming Tools

• Deposit Limit: Daily, weekly, or monthly deposit limits can be set.
• Session Limits: Decide in advance how long you plan to spend on the platform.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Reality Check: You will receive regular reminders about your session duration and spending.

If you feel that gaming is having a negative impact on your life, don't wait — contact our support team or Responsible Gaming Read the full details on the page.

Policy on Changes to Terms & Conditions

Apuestas reserves the right to modify these Terms and Conditions, in whole or in part, at any time. For significant changes, users will be notified at least 7 days in advance via their registered email or the platform's notice board. Continued use of the platform after any changes constitutes acceptance of the updated Terms.

Dispute Resolution

If you have a complaint, please reach out to our customer support team first. We aim to respond within 72 hours. If the issue remains unresolved, you will have the option to escalate it to senior management.

Contact

• Email: support@apuestas.ws
• Live Chat: Available on the platform 24/7
• Help Center: Help Center Page

Any legal disputes arising from these Terms will be resolved through international arbitration. The applicable law will be determined by Apuestas' licensing jurisdiction.